Cancellation & Exchange Policy

01. Product Accuracy and Quality Checks

We strive to make our product listings as accurate and detailed as possible. All orders undergo multi-layer quality checks before dispatch to ensure they reach you in perfect condition.

02. Exchange Policy

Exchange Eligibility

Domestic Orders Only: Exchanges are available only for orders within India.

Condition: Items must be unused, unwashed, and unworn. They should be returned with all original packaging and tags.

Exclusions: Bags, home decor, and jewelry items are non-exchangeable unless defective. We do not accept exchange requests based on color differences or fabric material variations.

Exchange Process

Request Submission: Contact us within 24-48 hours of delivery via email at bushana2023@gmail.com or call +91-78358 88808. Alternatively, you can submit your exchange request on our website.

Processing Fee: A processing fee of ₹300 per product will be charged. Please share the payment screenshot via email.

Direct Shipping (Optional): If you prefer to send the product yourself, our team will provide you with the shipping address. After dispatch, share the AWB number, courier company name, and POD with us. Please use reputable courier services, as we are not responsible for any loss during transit.

Reverse Pickup: Once payment is received, our team will arrange for reverse pickup.

Quality Inspection and Dispatch: After receiving and inspecting the returned product, we will dispatch the new size within 3-5 working days. Only one exchange per order is allowed. If the requested size is unavailable, a credit note will be issued for the total amount of the item(s), valid for 7 days.

03. Cancellation Policy

Customer Cancellations

Prepaid and COD Orders: You can cancel orders within 24 hours of placement. For prepaid orders, we can issue a credit note or replace the item with another product of equal value.

Request Method: Email us at bushana2023@gmail.com or call +91-78358 88808.

Bushana Cancellations

Reasons: We may cancel orders due to unavailability of materials, incorrect listings, or suspected fraudulent activities.

Refunds: For prepaid orders canceled by us, the full amount will be refunded to the registered bank account. Customers will be notified via email.

Cancellation Charges

Cancellations after placing prepaid orders will incur a 2-3% charge (payment gateway fees).

Credit Note Validity

Credit notes issued for cancellations or exchanges are valid for 7 days.

04. Refund Policy

No Returns or Refunds: We do not offer returns or refunds once products are sold and delivered.

Sale Items: Items marked as 'Sale' are non-returnable.