Replacement & Exchange Policy

01. Policy Overview

At bushana.com, we stand by the quality of our products and want you to be completely satisfied with your purchase. Please note that we do not offer returns or refunds on any purchases. We only offer replacement or exchange for products that meet the strict criteria outlined below.

02. Replacement and Exchange Window

Time Limit: All requests for replacement or exchange must be initiated within 48 hours of the delivery date.

Delivery Date: The delivery date is the date the tracking system marks the item as "delivered."

Late Requests: Requests received after the 48-hour window will not be accepted.

03. Eligibility for Replacement or Exchange

Qualifying Conditions

A product is eligible for replacement or exchange only if it meets one of the following criteria:

• Damaged Product: The product arrived broken or visibly damaged during transit.
• Defective Product: The product is found to be malfunctioning or has a manufacturing defect upon arrival.
• Incorrect Product: The product delivered is different from the item ordered (e.g., wrong size, color, or model).

04. Conditions for Replacement or Exchange

To be eligible, the item must be:

• Unused and Unworn: The product must be in the exact condition you received it.
• Original Packaging: The product must be in its original packaging with all tags, labels, and protective seals intact.
• Proof of Purchase: A valid receipt or proof of purchase (order number) is required.

Note: Items that have been used, washed, altered, or are not in their original salable condition are not eligible for replacement or exchange.

05. How to Request a Replacement or Exchange

Step-by-Step Process

To initiate a request, please follow these steps:

• Contact Us: Send an email to support@bushana.com within the 48-hour window.
• Provide Details: In the email, include:
  • Your Order Number
  • A brief explanation of the issue (Damaged, Defective, or Incorrect)
  • Mandatory: Clear photographs or a short video showing the damage, defect, or the incorrect item
• Wait for Approval: Our team will review your request. If approved, we will provide you with instructions on how to return the item. Do not send the item back before receiving confirmation and return instructions.

06. Shipping Costs for Replacement or Exchange

Company Error: If the replacement or exchange is due to a bushana.com error (damaged, defective, or incorrect product), we will cover the shipping costs for the return and the shipment of the new item.

Customer Request: If the exchange is for a different size or color of the same item (and the original item was not damaged/defective/incorrect), the customer may be responsible for the shipping costs. This will be determined on a case-by-case basis.

07. Policy Agreement

By completing a purchase on bushana.com, you acknowledge and agree to adhere to this Replacement and Exchange Policy.